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CMA Accessibility Multi-year Plan

This accessibility multi-year plan outlines the actions that the CMA will put in place to improve opportunities for people with disabilities as per Ontario regulations.

Statement of commitment
Accessible Emergency Information
Information and communications
Design of public spaces
For more information

Statement of commitment

As indicated in the CMA Accessibility Policy, the CMA promotes an atmosphere of mutual trust and respect with all of our stakeholders. We do this because we believe it leads to a higher level of personal and corporate performance that ultimately delivers better outcomes for all.

Our values are consistent with the principles outlined in the Accessibility for Ontarians with Disabilities Act to effectively provide services to people with disabilities. In keeping with our values, CMA aims at all times to provide goods and services in a way that respects the dignity and independence of people with disabilities.

Accessible emergency information

The CMA is committed to providing publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

The Accessibility policy is available to the public on our website in a downloadable format and is incorporated into our Business Continuity Planning.


CMA will provide training to all staff on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities.

CMA will take the following steps to ensure all staff is provided with the training needed to meet Ontario’s accessible laws (deadline is January 1, 2015):

  • AODA training will be provided to all new employees in conjunction with the on-boarding orientation program, which takes place during the first few weeks on the job. AODA training will also be provided to other staff as required.
  • AODA training will be provided to all employees on an annual basis, in conjunction with the annual compliancy training component.
  • All employees will be required to electronically sign off once the training has been completed, for tracking and recording purposes.

Information and communications

The CMA is committed to meeting the communication needs of people with disabilities, as indicated in the communications section within our policy. We will consult with people with disabilities to determine their information and communication needs. respects the W3C Accessibility Guidelines, Level AA. The site includes a consistent design and navigation, effective search as well as streamlined content.

CMA will take the following steps to ensure existing feedback processes are accessible to people with disabilities upon request (deadline is January 1, 2015):

  • A mechanism to provide Feedback is included within the Accessibility policy.
  • A Questions or Feedback section is posted on the website, alongside the Accessibility Policy.
  • CMA includes Feedback mechanism information within the AODA training provided to all employees.

CMA will take the following steps to make sure all publicly available information is made accessible upon request (deadline is January 1, 2016):

  • As indicated in our Accessibility policy, we make efforts to ensure persons with disabilities have the same chances, options, benefits and results as others. We offer a variety of means to access our services to help ensure persons with disabilities do not have to make significantly more effort to access or obtain a service.
  • For all CMA meetings, the registration form will include a section for persons with disabilities to identify themselves.
  • Upon request, CMA will work with the individual to determine alternative accessibility to information.


CMA is committed to fair and accessible employment practices.

We will take the following steps to notify the public and staff that, when requested, CMA will accommodate people with disabilities during the recruitment, assessment and hiring processes (deadline is January 1, 2016):

  • CMA will update their job posting policy, recruitment practices, and websites (internal and external sites) to include information that states that CMA will accommodate people with disabilities during recruitment and hiring processes.
  • CMA will let job applicants know that recruitment and hiring processes will be modified to accommodate their disabilities, if requested.
  • CMA will train managers on the AODA employment regulations to ensure they are practicing fair and accessible employment practices.

CMA will take the following steps to develop and implement a process for individual accommodation plans and return-to-work policies for employees that have been absent due to a disability (deadline is January 1, 2016):

  • CMA will use the on-boarding orientation and the annual AODA notification to identify any individual accommodation needs. Human Resources will work with employees who identify special needs to ensure individual accommodation plans are established.
  • CMA will ensure that Ergonomic Assessment Guidelines and Procedures and Flexible Work Arrangements are available and considered (as well as other benefits provided through Great-West Life), for individual accommodation plans and return-to-work policies.

CMA will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account within performance management, career development and redeployment processes (deadline is Jan. 1, 2016):

  • CMA will review employees’ accommodation plans prior to annual performance reviews and career development discussions and make adjustments to our practices as required.
  • CMA will make appropriate accommodations, where required, to support the improvement of employees’ performance, productivity and overall success in their current role and in future roles.

CMA will take the following steps to prevent and remove other accessibility barriers identified:

  • CMA will work directly with the individual to determine accessibility barriers and to identify the best solution to the barrier, as per the AODA training guidelines.
  • CMA will review feedback received from individuals to help prevent or remove other accessibility barriers.
  • CMA will review their Accessibility policy and information on a regular basis.

Design of public spaces

CMA will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces (deadline is January 1, 2017). Public spaces with the CMA include:

  • Outdoor picnic areas and indoor waiting areas
  • Outdoor paths of travel (sidewalks and ramps)
  • Accessible off street parking

CMA has put procedures in place to prevent service disruptions to its accessible parts of its public spaces, as outlined in the accessibility policy; notice of temporary disruption. In the event of a service disruption, we will notify the public of the service disruption and alternatives available.

CMA will ensure that preventative and emergency maintenance processes are in place, such as regular inspections of public spaces.

For more information

For more information on this accessibility multi-year plan, please contact:
CMA Legal Services:
CMA Human Resources:
Phone: 613-731-8610 or 800-663-7336

Accessible formats of this document will be made available upon request.