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Engaging others

Sept. 10–12, 2014 • Ottawa
2.5 days — 40 participants max.

*This course is available to CMA members only.

Course registration

Leaders and managers in health care organizations must frequently work across functions, distance and cultures. This course focuses on the core practical skills leaders need to succeed in this environment.

It introduces several pragmatic tools for engagement and influence, particularly useful when you need to gain the commitment and cooperation of people outside your sphere of organizational authority. The course addresses what it means to be engaged – and to engage others – by tapping into people’s potential. A pre-dinner “fireside chat” will be hosted by a seasoned physician leader who will share approaches she finds effective to engage and influence others.

By course end, you’ll be able to:

  • define engagement and assess your own (and others’) engagement in the workplace
  • describe a strengths-based approach to building engagement
  • discuss strategies for motivating others and building trust
  • distinguish dialogue from other forms of discourse
  • practise : powerful listening approaches to discover common ground and mutual insight
  • prepare the steps required for providing constructive feedback
  • describe the major principles behind coaching


To deepen and anchor your learning, this course provides access to the online leadership assessment tool Work Engagement Profile®, which you will completepre-course. In addition, we recommend that you purchase the book Strengths Based Leadership by Tom Rath and Barry Conchie and complete the online Strengthsfinder 2.0 Assessment to receive your personalized Strengths Based Leadership Guide. (NOTE: Access code is in the book.)

Faculty team

Mamta Gautam, MD, FRCPC, CPDC

Nancy Merrow, MD, CCFP, FCFP, CCPE

Paul Mohapel, PhD

Monica Olsen, BScN, BA, MHRD


CMA member

$2,204 + tax


$2,938.67 + tax

Call 800-663-7336 x2932 or to see how your organization can benefit from the in-house program. All PMI courses are available in-house.

Course registration

*This course is available to CMA members only.