Sign In

​Crucial Accountability

Joule and the Canadian Society of Physician Leaders have partnered once again to bring you Crucial Accountability© — a VitalSmarts© product.

Crucial Accountability© is an eight-hour companion course for people who have taken Crucial Conversations© (CCV). The course builds on the principles taught in CCV and teaches skills to help leaders and staff alike to hold each other accountable. This training helps participants identify performance gaps (broken promises, bad behaviour and violated expectations) and teaches skills to enhance motivation and ability to close the gap and resolve issues.

NOTE: If it has been more than 24 months since you took CCV, you are strongly encouraged to review those materials before attending.

Return on investment

  • Learn how to hold one another accountable.
  • Identify the gap between expected and actual performance.
  • Diagnose and close the gap between expected and actual performance.


1 day

Maximum class size

40 participants

Faculty team

Monica Branigan, MD, MHSc
Gillian Kernaghan, MD, CCFP, FCFP
Louise McNaughton-Filion, MD CM,FCFP(EM), CCPE
John Van Aerde, MD, MA, PhD, FRCPC

Dates, prices and to register

For open-enrolment PLI course information please call 800-663-7336 x8455 or e-mail