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Quality Measurement for Leadership and Learning

In-house PMI physician leadership course

*This course is available to CMA members only.

Course registration

Are you a leader in health care who is trying to improve the performance of your system or a health professional who is trying to improve patient flow, access, safety or clinical outcomes? Does the word “statistics” strike fear into your heart? If so, this course is designed for you. Over two days, you will learn about data and how to turn it into information and knowledge that will help you improve your system and patient outcomes. The highly interactive teaching methods and many hands-on exercises in this course will teach you the best ways to obtain data, how to analyze data with easily understood statistical methods that are different from traditional statistics, and how to effectively display data. You will leave better equipped to understand quality measures and how to use them in both your leadership role and quality improvement projects.

You will be given some tools for building statistical process control charts using macros; participants interested in exploring these tools and asking for guidance during breaks or lunch should bring a laptop with Excel installed. You should have a basic understanding of quality improvement (i.e., have taken the Developing and Leading System Improvement/Prescribing Quality Improvement course or equivalent).

Recommended textbook: The course content will frequently reference The Health Care Data Guide: Learning from Data for Improvement (Provost and Murray, 2011). This is not mandatory; however, you may find it helpful to invest in this textbook before or after the course.

Return on investment

  • Demonstrate an understanding of the relationship between measurement for research, accountability and quality improvement.
  • Critically discuss measurement frameworks.
  • Create conceptual and operational definitions for measures of quality.
  • Identify and discuss different sources and methods to obtain data.
  • Apply and discuss visual displays of data for exploring variation, including run charts and statistical process control.
  • Analyze a variety of statistical process control charts.
  • Identify and discuss underlying key concepts for using measurement and data in your leadership role.

Faculty team

Katherine Stevenson, BA Honours, BScPT, MSc

Gautham Suresh, MD

To see how your organization can benefit from the in-house PMI physician leadership program, call 800-663-7336 x2932 or email

Course registration

*This course is available to CMA members only.